Kelmora Cloud service terms
Kelmora's current Terms of Service set out service use, billing, refunds, acceptable use, support, data, suspension, and liability for its customer services. Review the live document before ordering, as it may be updated by Kelmora.
Read Kelmora Cloud's Terms of Service ↗What the live Kelmora terms cover
The topics below are based on Kelmora's publicly published Terms. The linked live document—not this summary—is the authoritative agreement. Confirm all details before placing an order.
Subscription & Kelmora GO billing
Kelmora publishes both subscription (monthly) billing and hourly Kelmora GO credit metering. The applicable billing model depends on the product and plan selected at checkout.
72-hour refund condition
Kelmora publishes a 72-hour refund window for eligible first-invoice VPS and game-server subscriptions. Specific eligibility, exclusions, and process are described in the live Terms document.
99.9% network-availability target
Kelmora's Terms include a 99.9% network-availability target. Downtime not meeting this threshold may entitle customers to a service credit; the exact process and exclusions are defined in the live Terms.
Acceptable use & prohibited activities
Kelmora's Terms prohibit unlawful activity, network attacks, malware, phishing, spam relays, open proxies used for abuse, shared-plan crypto-mining that degrades neighbours, and content that infringes another party's rights.
Customer data & backup responsibility
The Terms address data-backup responsibilities and the respective roles of Kelmora and the customer in maintaining data integrity. Kelmora's specific obligations are defined in the live document.
Suspension & termination
The Terms define the conditions under which Kelmora may suspend or terminate a service, including non-payment and AUP violations, and the customer's right to retrieve data before termination.
Liability & disclaimer
Services are provided on a commercial basis with liability limitations defined in the Terms. Review the live document for applicable caps and exclusions before placing a service order.
Legal contact & jurisdiction
The Terms define Kelmora's registered entity, the jurisdiction for dispute resolution, and the route for legal questions. These details are authoritative only in the live document.
RackInfra website and partner discussions
This website explains RackInfra's role, its Kelmora brand relationship, and partner-backed infrastructure options. A quote or enquiry does not create a service agreement. The final provider, scope, service levels, price, and legal entity are confirmed in the applicable agreement.
Joy Services partner terms
For partner-backed network, compute, transit, and infrastructure services accessed through RackInfra's exclusive Joy Services partnership, the applicable agreement is Joy Services' own Terms of Service, SLA, and AUP. These documents are published directly by Joy and govern Joy-operated services.
Speak with RackInfra sales about the right provider agreement.